ACSM Certified Personal Trainer (#307)

A consultant has made two recommendations to you in a report: 1. To include legal terminology in your Service Level Agreements (SLAs) 2. It is not necessary to be able to measure all the targets in an SLA Leading the way in IT testing and certification tools, www.testking.com Which of the recommendations conform to Service Level Management good practice?

1 only
Neither of the above
2 only
Both of the above