ACSM Certified Personal Trainer (#144)

Which of the following statements is INCORRECTLY assigned to its book?

contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
ensures that organization are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY
provides guidance for the development of services and service management processes: SERVICE DESIGN
contains guidance on supporting operations through new models and architectures, such as shares services: CONTINUAL SERVICE IMPROVEMENT