ACSM Certified Personal Trainer (#268)

Hierarchic escalation is best described as? Leading the way in IT testing and certification tools, www.testking.com

Notifying more senior levels of management about an Incident
Passing an Incident to people with a greater level of technical skill
Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
Failing to meet the Incident resolution times specified in a Service Level Agreement