ACSM Certified Personal Trainer (#24)

Leading the way in IT testing and certification tools, www.testking.com In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

Only manage Incidents effectively through 1st and 2nd line
Only manage Incidents effectively through the 1st line
Only manage Incidents effectively at the 3rd line
Manage Incidents effectively through 1st, 2nd and 3rd line