ACSM Certified Personal Trainer (#114)

Which one of the following statements about Incident reporting and logging is correct?

All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
Incidents reported by technical staff must be logged as problems because technical staff manage infrastructure devices not services
Incident can only be reported by users, since they are only the only people who know when a service has been disrupted
Incidents can be reported by anyone who detects a disruptions or potential disruption to normal service. This includes technical staff