ACSM Certified Personal Trainer (#167)

IT operations management have been asked by a customer to carry out non-standard activity that will cause them to miss an agreed service level target. How should they respond?

they should escalate this decision to service strategy
accept the request as they must support customer business outcomes
make a decision based on balancing stability and responsiveness
refuse the request because they must operate the service to meet the agreed service levels Leading the way in IT testing and certification tools, www.testking.com