ACSM Certified Personal Trainer (#234)

Which statement about Service Level Agreements (SLAs) is CORRECT?

The wording must be clear and concise to allow no room for ambiguity
They must contain legal wording because of their importance
There should always be a separateSLA for each specific customer
Changes to theSLA can only be requested by the customer Leading the way in IT testing and certification tools, www.testking.com