CCNA Cisco Certified Network Associate (#156)

Section: Version 3.0

Which two tasks can help you gather relevant facts when you troubleshoot a network problem? (Choose two.)

Change one setting or component and then analyze the result.
Eliminate known issues first.
Collect technical data from network management systems and logging servers.
Define the problem in terms of symptoms and causes.
Ask questions of the users who are affected by the problem.